Privacy Policy

Onavie Pilates is a Reformer Pilates studio based at 1 Babylon Lane, Adlington, Chorley, PR6 9NR. For any privacy-related questions, please contact us at admin@onaviepilates.com.

We may collect the following personal information:

• Contact details you provide through our contact form, including your name, email address, and any message content.
• Booking information collected through our booking partner MindBody when you book a class, including your name, email, phone number, and payment details. MindBody processes this data under their own privacy policy.
• Feedback and reviews you choose to submit through our website.
• Social media data if you interact with us through Facebook or Instagram. These platforms have their own privacy policies governing how they handle your data.

We use your personal information to:

• Process and manage your class bookings.
• Respond to your enquiries submitted through our contact form.
• Send you relevant information about your bookings and our services.
• Send you marketing communications about our services, offers, and promotions. You can opt out of these at any time by clicking unsubscribe in any email or contacting us at admin@onaviepilates.com.
• Improve our services and your experience at the studio.
• Manage our client records for attendance and class planning.

We process your personal data on the following grounds:

• Contract: To fulfil our obligations when you book a class or purchase a membership.
• Legitimate interest: To manage our studio operations, respond to enquiries, and improve our services.
• Consent: Where you have given specific consent, for example when submitting feedback, contacting us via social media, or signing up to receive marketing communications including through our lead forms.

We use the following third-party services that may process your data:

• MindBody: Our booking and scheduling platform. When you book a class or purchase a pass, your data is processed by MindBody in accordance with their privacy policy.
• Facebook: We maintain a presence on Facebook for marketing and community engagement. Any interactions on Facebook are governed by Meta's privacy policy.
• Instagram: We use Instagram to share studio updates. Interactions are governed by Meta's privacy policy.
• Mailchimp (The Rocket Science Group): We use Mailchimp to send email marketing campaigns to subscribers and leads. Your email address and name may be processed by Mailchimp in accordance with their privacy policy.
• Attentive: We use Attentive to send email marketing communications. Your contact details may be processed by Attentive in accordance with their privacy policy.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy. Client records are kept for the duration of your active relationship with us and for a reasonable period afterwards. Contact form submissions are retained for up to 12 months. You can request deletion of your data at any time by emailing us.

Under UK data protection law (UK GDPR), you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict our processing of your data.
• Request a copy of your data in a portable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at admin@onaviepilates.com.

Our website uses essential cookies required for the site to function correctly. We also use the Meta (Facebook) Pixel, which may set cookies to measure the effectiveness of our advertising and understand how visitors use our site. You can learn more about how Meta uses cookies in their cookie policy. Third-party services such as MindBody may also set their own cookies when you interact with their booking widgets.

We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. Data transmitted through our website is encrypted using SSL. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our services are not directed at individuals under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will promptly delete it.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

If you have any questions about this privacy policy or how we handle your data, please contact us:

Onavie Pilates
1 Babylon Lane, Adlington, Chorley, PR6 9NR
Email: admin@onaviepilates.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled improperly.